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Get assistance with your reverse loan. If you have questions relating to your current reverse mortgage, please read through these Frequently Asked Questions (FAQ) or contact our Servicing department at:

Customer Service P.O. Box 24606
West Palm Beach, FL 33416
Email: CustomerAssist@phhreverse.com
Phone: 1-866-503-5559
Hours of Operation: Monday – Friday 8:00 a.m. – 7:00 p.m. ET.



We want to hear from you - send your comments or questions to CustomerAssist@phhreverse.com or use the Secure Email form below. To ensure the security of your account, enter the details below that must match what we have on file.

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Additional information on reverse mortgages


Requests for information and Notices of Error, including Qualified Written Requests
If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred:

PHH Mortgage Services (Reverse Servicing)
P.O. Box 24645
West Palm Beach, FL 33416
Additional Contact Information

Send Payments to: PHH Mortgage
PO Box 24781
West Palm Beach, FL 33416
Payoff Requests:  payoff@phhreverse.com
fax: (561) 682-8353
To Request a Line of Credit Draw: draw@phhreverse.com
fax: (561) 682-8821
Submission of Loss Mitigation Documentation: PHH Mortgage
PO Box 24607
West Palm Beach, FL 33416
fax: (561) 682-8039
To Submit Research Requests: PHH Mortgage
PO Box 24645
West Palm Beach, FL 33416
Physical Address:
(for overnight mailings)
PHH Mortgage
5720 Premier Park Blvd.
West Palm Beach, FL 33407
Attn: [choose one: Payments, Loss Mitigation or Research]
General Documentation or Requests: PHH Mortgage
PO Box 24606
West Palm Beach, FL 33416