My Mortgage Was Opened with Liberty Reverse Mortgage
If you have been affected by a natural disaster, we will help you through these difficult times. Please call us at
1-833-991-4393 to understand and start the process. Helping Homeowners is What We Do!
Contact Us
Get assistance with your reverse loan. If you have questions relating to your current reverse mortgage, please read through these Frequently Asked Questions (FAQ) or contact our Servicing department at:Customer Service
PO Box 24606
West Palm Beach, FL 33416
Email: CustomerAssist@PHHreverse.com
Phone: 1-866-503-5559
Hours of Operation: Monday – Friday 8:00 am – 7:00 pm ET
We want to hear from you - send your comments or questions to CustomerAssist@PHHreverse.com or use the Secure Email form below. To ensure the security of your account, enter the details below that must match what we have on file.
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Thanks
- The Consumer Financial Protection Bureau's (CFPB)
- Reverse Mortgage Discussion Guide
- U.S. Department of Housing and Urban Development's "How the HECM Program Works
- National Reverse Mortgage Lenders Assocation's "What You Need to Know About Your HECM After Closing"
Requests for information and Notices of Error, including Qualified Written Requests
If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a
statement of either the information you are requesting or the error you believe has occurred:
PHH Mortgage (Reverse Servicing)
PO Box 24645
West Palm Beach, FL 33416
Additional Contact Information
| Send Payments to: | PHH Mortgage PO Box 24781 Attn: RSVPP West Palm Beach, FL 33416 |
| Payoff Requests: | payoff@PHHreverse.com fax: 1-561-682-8353 |
| To Request a Line of Credit Draw: | draw@PHHreverse.com fax: 1-561-682-8821 |
| Submission of Loss Mitigation Documentation: | PHH Mortgage PO Box 24607 West Palm Beach, FL 33416 preserve@PHHreverse.com fax: 1-561-682-8039 |
| To Submit Research Requests: | PHH Mortgage PO Box 24645 West Palm Beach, FL 33416 |
| Physical Address: (for overnight mailings) |
PHH Mortgage 5720 Premier Park Blvd. West Palm Beach, FL 33407 Attn: [choose one: Payments, Loss Mitigation or Research] |
| General Documentation or Requests: | PHH Mortgage PO Box 24606 West Palm Beach, FL 33416 |
Complaints
If you are not satisfied with any aspect of the servicing of your account, please contact our Customer Service Department at 1-866-503-5559.
If you are unsatisfied with your response from our Customer Service Department, please use the address below and include your name, account number, property address and a statement of either the information you are requesting or the error you believe has occurred.
PHH Mortgage
PO Box 24645
West Palm Beach, FL 33416
New York Property Owners: You can also file complaints about your servicer with the New York State Department of Financial Services. You can obtain further information from the New York State Department of Financial Services by calling the Department's Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov.
Texas Property Owners: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550. A complaint form and instructions may be downloaded and printed from the department's website located at www.sml.texas.gov or obtained from the department upon request by: mail to the aforementioned address, telephone through their toll-free consumer hotline listed, or email at smlinfo@sml.texas.gov