Frequently Asked Questions
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For New York City customers, translations and descriptions of commonly-used debt collection terms are available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca.
Phone: 1-866-503-5559
Email: CustomerAssist@PHHreverse.com
Fax: 561-682-8644
General Mail
PHH Mortgage
P.O. Box 24606
West Palm Beach, FL 33416
Overnight Mail
PHH Mortgage
Attn: 24606
5720 Premier Park Drive
West Palm Beach, FL 33407
If you are unsatisfied with your response from our Customer Service Department, please use the address below and include your name, account number, property address and a statement of either the information you are requesting or the error you believe has occurred.
PHH Mortgage
PO Box 24645
West Palm Beach, FL 33416
New York Property Owners: You can also file complaints about your servicer with the New York State Department of Financial Services. You can obtain further information from the New York State Department of Financial Services by calling the Department's Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov.
Texas Property Owners: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550. A complaint form and instructions may be downloaded and printed from the department's website located at www.sml.texas.gov or obtained from the department upon request by: mail to the aforementioned address, telephone through their toll-free consumer hotline listed, or email at smlinfo@sml.texas.gov
PHH Mortgage
PO Box 24606
West Palm Beach, FL 33416
Once you are logged in, you can also go to your My Profile page and click on the Passwords tab to change your password anytime.
Please review the Loss Mitigation Information Packet in the Helpful Forms section for additional information.
You can always contact a HUD counselor free of charge. To obtain a list of HUD-approved counseling agencies in your area, contact HUD by mail, phone or on their website.
451 7th St. SW
Washington, DC 20410
Toll-free: 1-800-569-4287 Ext. 451
Website: Apps.HUD.gov/offices/hsg/sfh/hcc/hcs.cfm
FOR NEW YORK RESIDENTS: Information on the availability of housing counseling services can be obtained by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.
There are two types of MIP: initial MIP and monthly MIP.
Initial MIP is charged at loan closing. It is a percentage of your maximum claim amount. You can find the exact fee amount on your HUD-1 Settlement Statement which you received with your loan closing documents.
Monthly MIP is added to your loan balance each month. You can find your monthly MIP rate on your monthly statements. It is determined by your specific loan type. At the end of each month, the previous loan balance is multiplied by your MIP rate, then divided by 12 to determine the MIP monthly periodic rate.
Keep in mind that if a change of plan is approved and implemented, a $20 service fee will be charged to your account.
Note: Requests received after the 25th will be declined and a new change of plan will need to be requested.
Examples:
Jane Doe by John Doe, Attorney in Fact
John Doe as Attorney in Fact for Jane Doe
Note: All new bank accounts are subject to a 30 day hold for automatic transfers. Requests submitted during the 30 day hold period may be mailed by check to the address on file.
When completing the Automatic Disbursement Request Form, please follow the instructions on the form.
- Scheduled monthly disbursements are sent on the first business day of the month. When the first business day falls on a weekend or holiday, the funds are disbursed the following business day.
- Unscheduled disbursements are processed within five business days of receiving a written request.
It's best to send a letter from your bank with the required information. Your bank should send the information on bank letterhead. It should include the routing number, the account number and whether it is a checking or savings account. The letter should be signed by a bank representative and include the bank's phone number in case we have questions.
All Borrowers Have Passed Away
This includes all borrowers and any eligible non-borrowing spouses (NBS).
Occupancy
All borrowers (or any applicable NBS) move out of the property and it is no longer the primary residence of at least one borrower or NBS.
Property Charge Delinquency
The property charges have not been paid. This can include taxes, insurance, HOA and ground rents.
Property Condition
The property is not maintained and it falls into serious disrepair or condemnation.
Title Transfer
No living borrower remains on title to the property. An NBS may be listed, but they are not required. Title may be transferred to trust or life estate but those documents must be approved.
A non-borrowing spouse is the spouse of a borrower, who was not named as a borrower in the original loan application and legal documents. This often occurs when the spouse was not 62 years of age when the loan was originated; did not have
title to the property; or in order to secure the maximum amount, or principal limit, for the HECM.
An Eligible Non-Borrowing Spouse means a Non-Borrowing Spouse who meets, and continues to meet, the Qualifying Attributes requirements established by the Secretary of HUD, or authorized representatives, that the Non-Borrowing Spouse must satisfy
to be eligible for deferral of the due and payable status. An Eligible Surviving, Non-Borrowing Spouse* may continue to live in the mortgaged property after the death of the last surviving HECM borrower, if the following conditions are met, and continue to
be met:
- The Non-Borrowing Spouse is named in the loan documents as a Non-Borrowing Spouse.
- The HECM cannot be in default (eligible to be called due and payable) for any reason other than the last borrower's death or because the last surviving borrower has moved into a healthcare facility for more than 12 consecutive months (e.g., failure to pay property taxes or make hazard insurance payments); and
- The borrower and his or her spouse were either:
- Legally married at the time the HECM closed and remained married until the HECM borrower's death.
- Engaged in a committed relationship akin to marriage but were legally prohibited from marrying before the closing of the HECM because of the gender of the borrower and Non-Borrowing Spouse, if the spouses legally married before the death of the borrower and remained married until the death of the borrowing spouse; and
- The Non-Borrowing Spouse* lived in the property at loan closing and continues to live in the property as his or her principal residence.
• Death Certificate
• Driver’s License
• Social Security number
• NBS Certificate
• Insurance Declaration page
• HOA estoppel, if applicable
• Tolling agreement upon HUD approval
This letter outlines the amount of the debt owed on the reverse mortgage and the options available to resolve the debt. The estate or heirs will have 30 days to respond to this letter. The response must include appropriate documentation (Letter of Intent, Death Certificate, Will, Trust, Probate, Letters of Authority, etc.). Providing these documents in a timely manner may qualify the estate or heirs for extensions to resolve the debt. You can also upload documents on this website.
Depending on the situation, additional extensions may be available. It is important that you provide consistent and timely updates on any efforts to sell the home or pay off the loan. We will send periodic letters and phone calls to help determine the status and progress of those efforts.
We understand that this can be a challenging time. It is in the best interest of the estate and heirs to provide updates to us regularly. We want to help resolve the debt as quickly and easily as possible.
An occupancy default can be cured if at least one borrower moves back into property and certifies occupancy.
Property Charge Delinquency
A property charge delinquency can be cured with a repayment plan or an at-risk extension.
Title Transfer
A title default can be cured if at least one borrower is returned to title. If the title is transferred to a trust, please contact us ahead of time for approval.
All Borrowers (and any NBS) Have Passed Away
Payoff
The loan balance can be paid in full with a different loan, life insurance proceeds or other funds.
Short Sale
The property can be sold to pay off the loan through the sale for less than the outstanding balance on the loan. A short sale is subject to the terms of the loan and prior approval from the investor or owner of the loan.
Deed-in-Lieu of Foreclosure
The property can be signed over to PHH or the investor in order to avoid foreclosure. This is subject to investor approval. The title must be clear of any liens or encumbrances, the property must be clear of all personal belongings and, if all borrowers are deceased, an authorized representative for the estate must be appointed to convey title.
Foreclosure Sale
The property can be foreclosed upon.
Please contact us immediately to discuss your concerns.
Phone: 1-866-503-5559
Email: CustomerAssist@PHHReverse.com
Fax: 1-561-682-8644
Mail:
PHH Mortgage
P.O. Box 24645
West Palm Beach, FL 33416
Please review the Loss Mitigation Information Packet on the Helpful Forms page for additional information.
You can always contact a HUD counselor free of charge. To obtain a list of HUD-approved counseling agencies in your area, contact HUD by mail, phone or on their website.
451 7th St. SW
Washington, DC 20410
Toll-free: 1-800-569-4287 Ext. 451
Website: Apps.HUD.gov/offices/hsg/sfh/hcc/hcs.cfm
FOR NEW YORK RESIDENTS: Information on the availability of housing counseling services can be obtained by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.
Repayment Plan
This allows you to repay the total amount due in monthly installments over time. We structure these plans based on the financial information you provide to PHH.
Heir Payoff
This is a reduced payoff based on the property value. It is only available to the borrower's estate or heirs if there are no living borrowers.
Third Party Sale/Short Sale
The property secured by the reverse mortgage loan can be sold to a third party buyer, then the sale proceeds can be used to pay off the loan balance in full. The property can be sold for the lesser of (a) the full amount of debt owed on the loan, or (b) an amount based on the current appraised value of the property.
Deed-in-Lieu of Foreclosure
This is a process for signing over the property to PHH or the investor in order to avoid foreclosure.
Please review the Loss Mitigation Information Packet on the Helpful Forms page for additional information.
Please call us at 1-866-799-7724. Be prepared to discuss your income (wages, social security, pension, annuity, family assistance, etc.) and expenses (electric, gas, cable, phone, water, credit cards, tax
and insurance payments, etc.). Our Budget Worksheet outlines all the information we'll need to get started.
Please review the
Loss Mitigation Information Packet on the
Helpful Forms page for additional information.
Please accept our condolences on your loss.
When all borrowers on a loan have passed away, there is certain information we are required to request and provide. We will request a copy of the death certificate and we will send a letter to the alternate contacts on the account. We'll need any representatives
of the estate and/or heirs tell us what they intend to do with the home.
Please review the
Loss Mitigation Information Packet on the
Helpful Forms page for additional information.
Walk Away
The estate or heirs have the option of walking away with no responsibility for the house.
Sell the Property
The estate or heirs may decide to sell the home to repay the loan. If the loan balance is more than the home is worth, the estate or heirs may sell the property for at least 95% of the current appraised value. We will need access to the property so we can complete the required appraisal.
Deed-in-Lieu of Foreclosure
The estate or heirs can also sign over the property to PHH or the investor in order to avoid foreclosure. The process takes approximately 120 days to complete.
Non-Borrowing Spouse
When a federally insured home equity conversion mortgage (HECM) loan becomes due and payable after the death of the last borrower, a surviving non-borrowing spouse may be able to remain in the home under certain circumstances.
Payoff
If the estate or heirs prefer to keep the home, they cannot assume the mortgage. They will have to pay off the loan by paying the lesser of the full amount of the debt owed on the loan or 95% of the current appraised value of the property. If you'd like to pay off the loan, please call us at 1-866-799-7724 we will schedule an appraisal.
Please note that we cannot take a deficiency judgment against the estate, borrower or heirs if the option chosen does not fully satisfy the outstanding loan balance.
All options are subject to HUD requirements and some are subject to HUD or other investor approvals. If the reverse mortgage at issue is a proprietary uninsured product and is not a federally insured home equity conversion mortgage, the options available may vary or be subject to investor approval.
If the estate or heirs prefer to keep the home, they cannot assume the mortgage. They will have to pay off the loan by paying the lesser of the full amount of the debt owed on the loan or 95% of the current appraised value of the property. If you'd like to pay off the loan, please call us at 1-866-799-7724 we will schedule an appraisal.
Based on HUD guidelines, we must start foreclosure proceedings within six months of the borrower’s passing. There are some circumstances when we may be able to get a temporary extension of the foreclosure deadline from HUD. We can only get an extension from HUD if you are communicating with us and actively pursuing an option to resolve the loan and avoid foreclosure.
You should call us at 1-866-799-7724 as soon as possible.
If you already purchased insurance on your property, you will need to provide proof of that coverage in the form of a recent declarations page. If not, you will need to reimburse the amounts we paid for insurance and/or obtain your own coverage.
You are required to maintain insurance on the property, and it typically costs you less and you get more coverage when you maintain your own policy.
Please review the
Loss Mitigation Information Packet in the Reinstatement: Taxes, HOA, Insurance, Occupancy section for more information on how to resolve an insurance default.
One of the conditions of your loan agreement is that you must certify once a year that you still occupy the property as your primary residence. If we don’t get your signed certification, we will order an inspection. You also have the option to complete this
certification verbally by calling our office. Please be sure to send us your occupancy certification, or call us to complete the verbal certification as soon as you receive it each year to help the process go as smoothly as possible.
Please review the
Loss Mitigation Information Packet in the Reinstatement: Taxes, HOA, Insurance, Occupancy section for more information on how to resolve an occupancy default.
If you believe you were contacted about occupancy default in error, please call us immediately at
1-866-799-7724.
You may qualify for a marketing extension. If your loan is in default and has been called due and payable, the extension will allow you time to sell or market your property.
You may qualify for two 90-day extensions, but immediate action is required. Please call us at
1-866-799-7724 as soon as possible to learn more.
We are here to help. Please call us at
1-866-799-7724 as soon as possible.
In general, an At-Risk Extension may be an option if you need time to resolve a default in any of the below circumstances:
- Terminal illness
- Substantiated long-term physical disability
- The youngest surviving borrower is at least 80 years old
- A family member is receiving in-home care or a terminal illness
If HUD approves, you may be eligible for an extension up to one year.
We are here to help. Our specialists will review your situation and determine the best available option for you. Please
Contact Us.
You can always contact a HUD counselor free of charge. To obtain a list of HUD-approved counseling agencies in your area, contact HUD by mail, phone or on their website.
Mail
451 7th St. SW
Washington, DC 20410
Toll-free: 1-800-569-4287 Ext. 451
Website:
Apps.HUD.gov/offices/hsg/sfh/hcc/hcs.cfm
FOR NEW YORK RESIDENTS: Information on the availability of housing counseling services can be obtained by contacting the New York State Department of Financial Services Consumer Assistance Unit at
1-800-342-3736 or by visiting the Department’s website at
www.dfs.ny.gov.
You can find additional information on our Homeowner Assistance page.
You can find additional information on our Homeowner Assistance page.
Email: MortgageFamilyReverse@MyCoverageInfo.com
Online: www.MyCoverageInfo.com/MortgageFamily
Mail:
PHH Mortgage
P.O. Box 5301
Springfield, OH 45501-5301
Ultimately, it is your responsibility to keep the required insurance policies active with no lapse in coverage. If you have available funds in your line of credit, you can use them to pay the insurance premium.
If we do not receive proof of current insurance by the policy expiration date or we receive a cancellation notice from your carrier, we will request proof of insurance. If we do not receive current and acceptable proof of insurance within a certain timeframe, a lender placed policy will be purchased on your behalf and the premium will be charged to your loan. Lender placed policies could be more expensive than insurance you can buy yourself and may not provide as much coverage.
If you already have a current homeowner’s insurance policy, please send us a copy using any of the below options:
Email: MortgageFamilyReverse@MyCoverageInfo.com
Online: www.MyCoverageInfo.com/MortgageFamily
Mail:
PHH Mortgage
P.O. Box 5301
Springfield, OH 45501-5301
Mail:
PHH Mortgage
PO Box 24736
ATTN: SV24
West Palm Beach, FL 33416
If you already purchased insurance on your property, you will need to provide proof of that coverage in the form of a recent declarations page. If not, you will need to reimburse the amounts we paid for insurance and/or obtain your own coverage.
You are required to maintain insurance on the property, and it typically costs you less and you get more coverage when you maintain your own policy.
Please review the Loss Mitigation Information Packet under the Reinstatement: Taxes, HOA, Insurance, Occupancy section for more information on how to resolve an insurance default.
Phone: 1-888-379-9531
Website: FEMA.gov/change-flood-zone-designation-online-letter-map-change
You can also find information about flood zones and the National Flood Insurance Program (“NFIP”) can on the official NFIP website at FloodSmart.gov.
Mortgagee Clause:
PHH Mortgage
ISAOA/ATIMA
P.O. Box 5301
Springfield, OH 45501 - 5301
You'll aslo need to ask them to send us proof of coverage using either of the below options. If they have questions, they can reach us at 1-866-912-1627.
Email: MortgageFamilyReverse@MyCoverageInfo.com
Online: www.MyCoverageInfo.com/MortgageFamily
Keep in mind that this coverage only covers the dwelling, not your personal belongings. It typically costs you less and you get more coverage when you maintain your own policy.
Mortgagee Clause
PHH Mortgage
ISAOA/ATIMA
P.O. Box 5301
Springfield, OH 45501 - 5301
You should also confirm with your agent that they sent us proof of coverage using either of the below options. If they have questions, they can reach us at 1-866-912-1627.
Email: MortgageFamilyReverse@MyCoverageInfo.com
Online: www.MyCoverageInfo.com/MortgageFamily
If you have available funds in a fully-funded LESA or FYSA, they will be used to pay your taxes and insurance until they are extinguished.
If you have available funds in your LOC or are receiving monthly scheduled disbursements, those funds can also be used to pay for your taxes and insurance. You can Contact Us if you have questions about using those funds.
If you have a partially-funded LESA and there are remaining funds, they will be disbursed twice a year so you can use that money for your taxes and insurance.
If you miss a payment on your flood insurance premium, call us at 1-866-799-7724 as soon as possible so we can discuss what options may be available.
We will hold the funds until the damage to your property has been certified as repaired. Except where prohibited by state law, inspection fees are paid by the homeowner. We will work with you to monitor the progress of the repairs and make payments to any contractors based on your repair contract.
You can find additional information in the Loss Mitigation Information Packet in the Helpful Forms section.
Bank of America Loans: 1-833-761-7836
All Other Loans: 1-866-918-0331
Please review the Loss Mitigation Information Packet in the Helpful Forms section for additional information.
Bank of America Loans:
Website: LossTrak.com/PHH
Email: PHHLDDocs@swbc.com
Phone: 1-833-761-7836
Fax: 888-718-2010
Mail:
PHH Mortgage
Attn: Loss Draft Department
4500 Lockhill Selma Road Suite 100
San Antonio, TX 78249
All Other Loans:
Website: InsuranceClaimCheck.com
Fax: 1-888-446-9074
Phone: 1-866-918-0331
Regular Mail:
PHH Mortgage
Attn: Loss Drafts #301
P.O. Box 6501
Springfield, OH 45501
Overnight Mail:
PHH Mortgage
Attn: Loss Draft Department #301
One Assurant Way
Springfield, OH 45505
Bank of America Loans: 1-833-761-7836
All Other Loans: 1-866-918-0331
Bank of America Loans: 1-833-761-7836
All Other Loans: 1-866-918-0331
Bank of America Loans: 1-833-761-7836
All Other Loans: 1-866-918-0331
This is for informational purposes only.
We are required to provide an Annual Account Statement by January 31st which details the previous year's reverse mortgage account activity. The Annual Account Statement must summarize all advances of principal, all Mortgage Insurance Premiums accrued, all interest
charges, and all property charges paid in the prior year. The purpose is to allow homeowners to monitor their reverse mortgage balances and understand the growing cost of the loan over time.
The Form 1099 may be income received related to your mortgage, debt which was discharged, or another event reportable to the IRS which took place during the year. There are several different types of 1099 forms, but you will only receive a form applicable to you.
- Form 1099-A is typically provided in the event of foreclosure, deed-in-lieu of foreclosure, etc. during the tax year. The IRS requires a Form 1099-A when we (1) acquire an interest in a property securing the loan or (2) have reason to know the property is abandoned.
- Form 1099-C is provided when a debt is cancelled, forgiven, or discharged. This includes if a modification was completed which includes eligible principal forgiveness. The IRS requires a Form 1099-C when a cancellation of principal amount owed of $600 or more occurs.
- Form 1099-INT is provided when your escrow account earns $10 or more of interest during the year. If you did not receive a Form 1099-INT, it is because you were either paid less than $10.00 of accrued interest in your escrow account or your interest income was paid on or after January 1st, so you won’t receive one until next year.
- Form 1099-MISC is provided when you received $600 or more in cash benefits during the year. The Miscellaneous Income Statement Form 1099-MISC is issued in order to report to the IRS the following:
- Payments to the customer or the tenant residing in a property currently in the foreclosure process. The purpose of the payment is to assure the residing party permanently evacuates the property. This is referred to as the Cash for Keys or Cash for Relocation Program. This amount is reported in Box 3.
- Any other payment for Rent, Attorney Gross Proceeds, or Other Income of $600 or more.
Should you need it, our Tax ID number is 22-2195996.
All borrowers associated with the reverse mortgage are required to sign this form. For example, if you and your spouse both signed the note at the time you took out the loan, you must both sign the Line of Credit Draw Request Form. You can also send it by email, fax or mail. You can click Contact Us for our contact information.
Once we receive and review your signed Line of Credit Draw Request Form, we will mail you a check or, if you're enrolled in automatic deposit, deposit the funds automatically to your bank account. If you are not signed up for automatic deposit, please allow extra time for mailing.
Notes:
- Handwritten signatures must be present on the draw request form. Electronic signatures are not accepted.
- Notarized signatures may be required depending on the dollar amount of the draw request and signature variations.
- Scheduled monthly disbursements are sent on the first business day of the month. When the first business day falls on a weekend or holiday, the funds are disbursed the following business day.
- Unscheduled disbursements are processed within five business days of receiving a written request.
- The request must be submitted in writing.
- The request must be signed by all borrowers or any of the borrower’s legally authorized representatives. Examples of a legally authorized representative are a court appointed guardian or an individual granted a legally valid Power of Attorney by the borrower.
- There must be funds available in the LOC.
- The loan cannot be in a default status for any reason.
- At least one borrower must be living.
- The taxes and insurance on the property must be current.
- Repair requirements from closing must not be past due.
No. If your reverse mortgage plan includes a line of credit (LOC) option, the available funds may grow each month. This growth is not interest.
Each month, the available funds in your LOC are recalculated. If it is large enough to accumulate more than the monthly interest and fees added to your loan balance, you may experience growth. On the other hand, if your monthly interest and fees are more than
your growth, you might experience a decrease in your line of credit available funds. You will not be charged interest on your available funds until they are withdrawn.
Once you withdraw funds from your line of credit, the withdrawal is added to your loan balance. Therefore, you will not be charged interest on your available funds until they are withdrawn.
If you'd like to sign up for automatic deposit, please complete and submit the Automatic Disbursement Request Form on the Helpful Forms page. It may take up to two business days to set up the automatic deposit.
Note: All new bank accounts are subject to a 30 day hold for automatic transfers. Requests submitted during the30 day hold period may be mailed by check to the address on file.
When completing the Automatic Disbursement Request Form, please follow the instructions on the form.
Note: All new bank accounts are subject to a 30 day hold for automatic transfers. Requests submitted during the30 day hold period may be mailed by check to the address on file.
When completing the Automatic Disbursement Request Form, please follow the instructions on the form.
[Borrower’s name] by [POA’s name] as [POA/Attorney in Fact]
Examples:
John Smith by Charlotte Smith as POA
Sam Smith by Charlotte Smith as Attorney in Fact
If you'd like to add a new bank account for automatic deposit, please complete and submit the Automatic Disbursement Request Form on the Helpful Forms page. It may take up to two business days to set up the automatic deposit.
Note: All new bank accounts are subject to a 30 day hold for automatic transfers. Requests submitted during the30 day hold period may be mailed by check to the address on file.
When completing the Automatic Disbursement Request Form, please follow the instructions on the form.
- If none of the borrowers on the reverse mortgage live in the property as their principal residence
- If a borrower does not live in the property for a period of longer that 12 consecutive months because of physical or mental illness, and no other borrower lives there
The borrower or someone authorized by the borrower, such as a power of attorney, can notify us of either one of these events, or we may learn about the occupancy status after conducting an inspection.
Loans can also go into occupancy default if we don't receive the signed and dated occupancy and we are never able to confirm occupancy.
The occupancy requirements may differ for borrowers in Texas and New York based on state law.
Please review the Loss Mitigation Information Packet on the Helpful Forms page for more information on how to resolve an occupancy default.
If you believe you were contacted about occupancy default in error, please call us immediately at 1-866-799-7724.
General Mail:
PHH Mortgage
PO Box 24781
Attn: RSVPP
West Palm Beach, FL 33416
Overnight Mail:
PHH Mortgage
1661 Worthington Road, Suite 100
Attn: RSVPP
West Palm Beach, FL 33409
PHH Mortgage
PO Box 24781
Attn: RSVPP
West Palm Beach, FL 33416
Overnight Mail:
PHH Mortgage
1661 Worthington Road, Suite 100
Attn: RSVPP
West Palm Beach, FL 33409
If you have a non-HECM loan, please refer to any LOC restrictions in your loan documents. Please be aware that funds may not be immediately available for you to draw after you make a prepayment, since we have to wait for your payment to clear your bank.
1. The aggregate amount of the loan balance representing MIP (if applicable)
2. The aggregate amount representing servicing fees (if any)
3. Accrued interest
4. Outstanding principal balance
Below are a few options to request for a payoff quote. Once a request is received, the concerned department will generate the payoff quote within two business days (active loans) or five business days (default loans) and send it on the mode of delivery requested.
You can request the payoff quote to be sent via email, fax or mail.
Option 1: Email/Fax
You can send us an email or fax a request for a payoff quote to the email Payoff@PHHreverse.com or fax: 1-561-682-8353 along with the good through date and the preferable mode of delivery.
Option 2: By Phone
You can request a payoff quote through our automated phone system or with one of our agents, call us at 1-866-503-5559.
Option 3: Online
You can login and click on the Contact Us form and select Payoff Request in the regarding Column. Provide the Good Through Date and Mode of Delivery (where you want us to send the Payoff Quote requested) in Your Message and Submit.
Yes, you can request for a payoff quote with a good through date up to 30 days in the future.
If the loan is NON Home Equity Conversion Mortgage loan, then the good through date will be restricted until the last business day of the current month.
Please visit our Homeowner Assistance page for additional information.
The first conditions is that the plan must approved by the taxing authority whereby the taxing authority will not seek to foreclose on the property so long as you are making payments.
The second condition is that we must receive the approved plan agreement with the taxing authority before the tax office reports the taxes delinquent.
If the repayment plan is broken with the taxing authority, we will issue the tax payment to clear any delinquent taxes in order to prevent a tax sale or additional penalties. Your failure to pay the property taxes (and in this case, your failure to honor the terms of the plan with the taxing authority) will result in your loan being placed in a default status.
Be prepared to discuss your income (wages, social security, pension, annuity, family assistance, etc.) and expenses (electric, gas, cable, phone, water, credit cards, tax and insurance payments, etc.).
Please review our Homeowner Assistance page for additional information.
You can also find information on our assistance options in the Loss Mitigation Information Package on the Helpful Forms page.
If you have available funds in a fully-funded LESA or FYSA, they will be used to pay your taxes and insurance until they are extinguished.
If you have available funds in your LOC or are receiving monthly scheduled disbursements, those funds can also be used to pay for your taxes and insurance. You can Contact Us if you have questions about using those funds.
If you have a partially-funded LESA and there are remaining funds, they will be disbursed twice a year so you can use that money for your taxes and insurance.
For important information on how to complete the repair process, refer to the Your Repair Options Packet on the Helpful Forms page.
You may receive a check representing the final disbursement of the repair set-aside funds to cover the cost of the repairs and any remaining balance may be deposited into your line of credit.
If repairs aren’t completed within the specified timeframe, access to any available funds in the line of credit will be suspended. The loan may be at risk of default and foreclosure proceeding may begin.
For important information on how to complete the repair process, refer to the Your Repair Options Packet on the Helpful Forms page.
If you are experiencing a hardship or have any questions, please call us at 1-866-503-5559.
Inspection fees start at $175.00 but may be higher depending on the location of the property and may be deducted from the repair set-aside balance.
PHH Mortgage
PO Box 24781
Attn: RSVPP
West Palm Beach, FL 33416
Please be sure to include your name, Loan SKEY, and property address.