Onity Mortgage - FAQs

We are excited to announce that PHH Mortgage will be changing its name to Onity Mortgage. 

Your mortgage servicer is not changing, and there is nothing you need to do right now related to our name change. We are the same company with a nearly 40-year legacy of serving homeowners, but now with a new name that is built with our customers in mind.
 

Frequently Asked Questions: 

Is my mortgage being transferred?
No, your mortgage is still being serviced by the same company. You will just see Onity Mortgage where you used to see PHH Mortgage.

Will my Loan SKEY or any other details about my account change?
No, your Loan SKEY is not changing. Your account is still being serviced by the same company. You will just see Onity Mortgage where you used to see PHH Mortgage.

I receive disbursements from my account, where you send funds to me. Do I need to do anything?
No, we will continue to accept payments to PHH Mortgage. However, please feel free to update your bill payer information to Onity Mortgage for ease of reference in the future.

Do I need to do anything due to your name change?
No, there is nothing you need to do now related to our name change.

Will my online or mobile app log in credentials change?
No, usernames and passwords will not change or need to be updated due to our name change. However, you may need to review your spam filter as some of our email address updates may cause emails or web alerts to be inadvertently directed to spam folders.

Is PHH Mortgage going away completely?
No, PHH Mortgage is still the licensed mortgage company for Onity Mortgage. You may still see PHH Mortgage in a limited way in the future.

I use my bank’s bill payer service to send funds to PHH periodically. Do I need to update anything with my bank?
No, we will continue to accept payments to PHH Mortgage. However, please feel free to update your bill payer information to Onity Mortgage for ease of reference in the future.