Onity Mortgage - FAQs
We are excited to announce that PHH Mortgage will be changing its name to Onity Mortgage.
Your mortgage servicer is not changing, and there is nothing you need to do right now related to our name change. We are the same company with a nearly 40-year legacy of serving homeowners, but now with a new name that is built with our customers in mind.
Frequently Asked Questions:
Is my mortgage account being transferred?
No, your mortgage is still being serviced by the same company. You will just see Onity Mortgage where you used to see the company name PHH Mortgage.
Will my account number or any other details about my account change?
No, your account number is not changing. Your mortgage is still being serviced by the same company. You will just see Onity Mortgage where you used to see PHH Mortgage.
Do I need to do anything due to your name change?
For some customers, we will provide a new website address and mobile app to utilize in the future. If this applies to you, we will send you details about the new website address and mobile app link to download.
Will my online or mobile app log in credentials change?
No, your username and password will not change and will not need to be updated due to our name change. However, you may need to review your spam filter as some of our email address updates may cause emails or web alerts to be inadvertently directed to spam folders.
Is PHH Mortgage going away completely?
No, PHH Mortgage is still the licensed mortgage entity for Onity Mortgage. You will still see PHH Mortgage in a limited way such as on your credit report.
I use my bank’s bill payer service. Do I need to update anything with my bank?
No, we will continue to accept payments to PHH Mortgage. However, please feel free to update your bill payer information to Onity Mortgage for ease of reference in the future.
I’m on Autopay, where you currently automatically draft my payment. Do I need to do anything?
No. No updates are needed if you make Autopay payments via our website.
I mail my monthly payment to you - do I need to do anything?
We will continue to accept checks made payable to PHH Mortgage. Please feel free to make your check payable to Onity Mortgage in the future though.
Will I see a different name on my credit reporting?
Yes, you will see both the PHH Mortgage & Onity Mortgage names on your credit report. For example: PHH Mortgage dba Onity Mortgage or PHH/ONITY