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Scammers are sneaky - but you're smarter. This quick guide will help you stay ahead of fraud and know what to do if something doesn't feel right. We've got your back. 

Spoofing

We want to help you stay safe. Please be cautious of phone calls or emails from individuals pretending to be PHH Mortgage employees. These scammers may ask for payments using pre-paid debit or gift cards, claiming it's for trial loan modifications, tax payments, or to prevent foreclosure. 

Sometimes these calls may appear to come from a legitimate PHH phone number - a tactic known as "spoofing". 

If you receive a suspicious call, email, or letter about your mortgage account:

• Don't respond right away. 
• Scroll over the email to make sure it does not redirect to an unknown source. 
• Call us directly using the contact information on our official website or your mortgage statement to verify the communication. 
• Double-check any documents you receive. Scammers often try to mimic official letters to trick you into sharing personal information or making payments. 

Your security is our priority. If something doesn't feel right, trust your instincts and reach out to us. 

Spotting imposters

Scammers often pretend to be someone you trust - like a government agency, your bank, or even a family member. If you get an unexpected request for personal information or money, pause and verify. 

Here's what to watch for:

• Unexpected requests: If someone contacts you claiming to be from a trusted organization, reach out to that organization directly using their official contact information.
• Caller ID tricks: Scammers can use fake caller ID numbers to look like they're calling from a known number. If something feels off, don't share personal information or send money. 

 

Watch out for social media and text scams

Scammers are increasingly using text messages, social media and mobile apps like WhatsApp.

Stay safe:

• We'll never ask for personal or payment information through social media sites or WhatsApp.
• Don't click on suspicious links or reply to unknown numbers. 

Remember: We do send some reminders by text, but we'll never ask for personal information or payment details like bank or credit card details, by text. 

Quick payment scams

Scammers want your money - and they'll use tricks to get it. 

Be cautious with how you pay:

• Avoid credit cards or prepaid debit cards - they're untraceable. 
• No upfront payments: If it sounds too good to be true, it probably is. Be wary of anyone asking for money in advance of things like debit relief, loan modifications, job offers or prizes. 

 

Scams targeting seniors

Scams targeting seniors are on the rise as this population of homeowners grows. These scams use tactics that rely on trust, stress urgency and create confusion. Examples include:

• Tech support scams: Pop-ups or calls claiming a computer virus
• Investment fraud: "Too good to be true" offers
• Family emergency scams: Scammers pretend to be a grandchild or relative in trouble
• Romance scams: Fake relationship built online to gain trust and money

Research and monitor

Now that you know what types of scams to look out for, it's important to know how to keep an eye on your accounts too.

• Research first: When you are looking to make a purchase, check into companies or products first. Look up reviews and check with your friends to be sure you are dealing with a reputable company. 
• Monitor your credit: You can get a free credit report from each of the three major credit bureaus once a year at AnnualCreditReport.com or by calling 1-877-322-8228. Review your report each year to verify there are not unauthorized lines of credit.
• Unusual financial activity: Keep an eye on your bank and credit card statements for unexpected purchases or withdrawals, and to see that your payments are applied as expected. If you see anything suspicious, contact your financial institution immediately. 
• Keep your contact information updated: If we notice any suspicious activity on your account, we may need to get in contact with you. Be sure your phone number, email and mailing address are current so we can reach you. 

 

Report fraud

Think you've been scammed? Report it right away. 

• File a complaint at www.ftc.gov/idtheft
• Or call 1-877-ID-THEFT (877-438-4338)

 

Did you know?

The National Reverse Mortgage Lenders Association and the National Aging in Place Council have partnered together to raise awareness about elder abuse and exploitation. Visit www.ageinplace.org and www.nrmlaonline.org for more resources.